Hope Palette is up for PRE-ORDER!

Q&A


Product Details

What ingredients do you use?
Pigment, gum arabic and other ingredients are all sourced from Japan.

Why does each pan look different from another?
Every colour has its unique recipe, so they may have different texture and different payoff. Although we strive to maintain the high standard of each pan, some cracking and tackiness may come out in some pans due to various reasons, which will not affect the use and quality of the paint.

Donation

Where will our donation go to?
We rotate the beneficial charity every quarter. Please contact us if you would like to know which charity is chosen for this quarter.

Shipping Policy

What is the estimated delivery time from the dispatch date?
Please allow 2-3 weeks for your order to arrive. Please contact me before purchasing if you would like to have a different delivery option.

Who pays the customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Refund Policy

Do you accept returns or exchanges?
We do NOT accept returns, exchanges or cancellations for change of mind after sale is complete. However, if there is any issue, please contact us and will will try our best to resolve it.